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Lead User Researcher
Other NSW Other Contract
Drive end-to-end user research, influence product and policy decisions, and advocate for users on a major public digital platform.
About the job
We are hiring Lead User Researchers with a federal government agency responsible for one of Australia’s most-used digital procurement platforms. You’ll be embedded in a research team working alongside delivery and policy teams, conducting end-to-end research from discovery through to product delivery. You’ll liaise with senior stakeholders and be a genuine advocate for users in a high-impact environment.
Knowledge of government procurement is a bonus but not a dealbreaker.
About you:
- Must be an Australian citizen
- Proven user research experience at a senior/lead level
- Able to plan, conduct, analyse, and present research independently across the full project lifecycle
- Strong stakeholder management skills - comfortable working with senior stakeholders and facilitating decision-making
- Experience with user experience analysis and accessibility, including developing frameworks and standards
- Strong output skills: reports, journey maps, personas, wireframes, recommendations
The offer:
- 12-month contract, with up to 2 x 12-month extensions possible
- Hybrid working - ACT or NSW based
- Contract day rate ~$1,200
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